1. Access Your Settings
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Sign in to the Zoom web portal.
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In the left-hand navigation menu, click Phone.
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Click the Settings tab at the top.
2. Define the Holiday
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Scroll down to the Holiday Hours section.
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Next to Holiday List & Call Handling, click Manage.
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Click Add at the top of the page.
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Name: Enter a name (e.g., "Independence Day" or "Personal Vacation").
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Holiday Hours: Set the start and end date/time for when you will be away.
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Recurring: Check This is a recurring holiday if you want this to apply every year.
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Click Save.
3. Create the OOO Audio Message
Once the holiday is added, you need to tell Zoom what message to play:
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On the same Holiday Call Handling page, locate your new holiday in the list.
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To the right of the holiday name, click Edit next to Call Handling.
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Ensure When a call is not answered is set to Forward to voicemail/videomail.
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Under Greeting & Leave voicemail instruction, click Edit.
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Select Add Audio to create your message using one of these methods:
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Text to Speech: Type your message and choose a voice.
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Record by Computer: Use your microphone to record a live message.
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Upload: Upload an existing .mp3 or .wav file (under 10MB).
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Click Add or Save to apply the audio.
4. Finalize the Call Routing
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In the same pop-up window where you set the audio, ensure the other settings are correct:
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Click Save at the bottom of the window.