Make a service request (Catholic University users please sign in)

I need help working with …
hardware, software, website, online coursework, online tools, phone/voicemail

I have a request for …
new/updated software, email/groups/delegation, shared drive, sponsored account, technology purchase, telephone

I would like …
equipment installed/moved/updated, training

Report a technology issue (Catholic University users please sign in)

I am able to work, but there is an issue with …
an error message, slowness, a virus, phishing, display, audio

I am having trouble working because there is an issue with …
logging on, my access, slowness, an error message, my hardware, virus

I am not able to work at all because ...
can't connect to network, computer isn't working, can't access the Internet, can't log on, no access


Phishing Scam

Phishing scams are on the rise and are targeting higher education. CUA has now seen a new phishing campaign using COVID19 and Omicron to trick victims into submitting login information.

What to do:

Do not open any emails from unknown senders
Do not click on or open any attachments
Known bad subject lines used in this phishing campaign:
Attention Required - Information Regarding COVID-19 Omicron Variant
Please notify if you suspect you have received one of these emails. If you opened one of these and clicked any links or downloads please reset your password immediately!

Remember, when creating passwords, always use unique passwords on every site.

Contact the Service Desk

Phone: (202) 319-HELP (-4357)
Location: Leahy Hall room 117

Walk-in Hours
Monday - Friday 7:00 a.m. - 7:00 p.m.

Phone Assistance Hours
Monday - Friday 7:00 a.m. - 7:00 p.m.
(Closed on Catholic University holidays)

Emergency Classroom Support
(202) 319-6432

After hours outage
Report a major technology outage outside our normal business hours (Cardinal Logon required)